GUARANTEE TO THE GUESTS A REAL QUALITY OF LIFE IN EVERY MOMENT OF THE DAY
What is the guarantee for quality hotel services?
Hotel services are designed to guarantee guests a real quality of life, at any time of the day:
for example, a complete catering service, which combines care and offers the pleasure of taste, with a wide range of menus;
a bar service, to offer a moment of leisure and a welcoming space for guests and employees;
the cleaning carefully performed to guarantee comfort and hygiene, almost like at home;
green spaces treated with passion and competence, which make the stay in the structure more enjoyable and can have an irreplaceable therapeutic function;
reception services carried out with professionalism and courtesy;
maintenance and design services for the technical areas of buildings, from security requirements to regulatory adjustments, from the rationalization of spaces to that of resources.
Improving the quality of hotel services increases bookings.
As we all know, the reputation of each structure depends on the guests’ opinions, which are shared on the various portals, accessible to everyone.What is it that customers judge?
Obviously the service offered!
Therefore, the fundamental strategy to follow in order to increase the positive judgments of our guests is to start from the quality of the hotel services that are offered,
presenting them as efficiently as possible and improving their perception.
We specify that:
quality relates to factors that are not easily measurable and above all can be examined using different approaches.
The analysis of the quality of hotel services can be developed through two perspectives:
– the first point of view is that of the user of the service,
who assesses the level by comparing their expectations with the satisfaction obtained;
– the second point of view is, instead, that of the company that offers the service,
in the definition of the design phase;
These are complementary panoramas, as the quality of the hotel services offered is defined in relation to the perception of the product’s capacity to satisfy the customer’s needs.
through the use of the same.
Remember that quality is a valid positioning tool in the market.
In fact, when the hotel is at the top, in terms of value for money,
is able to achieve a positive competitive advantage.